Terms of Service

Last updated: March 11, 2026

Introduction

These Terms of Service ("Terms") govern your access to and use of the EasyReviews application (the "Application", the "Service") provided by MS Digital Solutions, a company located at 32 Boulevard Emmanuel Rouquier, 06130 Grasse, France ("we", "our", "the Company").

By registering for and using EasyReviews, you unconditionally accept these Terms. If you do not agree to these terms, please do not use the Service.

Acceptance of Terms

By creating an EasyReviews account, logging into the Service, or using any feature of the Application, you confirm that:

• You have read, understood, and accepted these Terms

• You have the legal capacity to enter into a binding contract

• You have an active Google Business Profile

• All information provided during registration is accurate and complete

Service Description

EasyReviews is a SaaS (Software as a Service) platform that helps businesses manage their Google Business reviews. The Service offers the following features:

  • Connection to Google Business Profile via your Google account
  • Centralized view of all your Google reviews
  • AI-assisted responses to customer reviews
  • SMS review requests to customers (100 SMS included per month)
  • Analytical performance dashboard
  • Multi-location management with no limitations

Account Creation and Management

To use EasyReviews, you must create an account by logging in via Google OAuth. You are solely responsible for the confidentiality of your credentials and all activities performed from your account.

You agree to:

• Provide accurate and up-to-date information during registration

• Maintain the security of your Google account

• Notify us immediately of any unauthorized use of your account

• Not share your account with third parties

MS Digital Solutions reserves the right to suspend or terminate any account in case of violation of these Terms or fraudulent activity.

Subscription and Pricing

EasyReviews operates on a paid subscription model with a free trial period.

Pricing

  • Free trial: 7 days (credit card required)
  • Monthly subscription: €19.90 / month
  • Annual subscription: €218.90 / year (save €19.90)
  • SMS included: 100 SMS per month (for review requests)

Payment

  • Payments are securely processed by Stripe
  • A valid credit card is required to activate the free trial
  • The subscription will automatically renew at the end of each period unless canceled
  • No refunds are granted after payment of a subscription
  • Prices are in euros (€) including all taxes

Cancellation

  • You can cancel your subscription at any time from your dashboard
  • No notice is required for cancellation
  • If you cancel, you retain access to the Service until the end of the paid period
  • The subscription will not renew after cancellation
  • No pro-rata refund is granted for the unused period

Terms of Service Use

You agree to use EasyReviews in a legal, ethical manner and in accordance with these Terms. You agree not to:

Prohibited Uses

  • Use the Service for illegal or fraudulent activities
  • Attempt to bypass security measures or access unauthorized data
  • Use the Service to send spam or unsolicited content
  • Post fake reviews or manipulate Google reviews in a deceptive manner
  • Share or resell your access to the Service to third parties
  • Use the Service in a way that could damage, disable, or overload our servers
  • Copy, modify, distribute, or create derivative works of the Service without authorization

User Responsibility

You are solely responsible for your use of the Service and the content you generate or publish via EasyReviews.

EasyReviews uses your Google account to access your Google Business Profile. You remain solely responsible for managing your business profile, reviews published by your customers, and the responses you provide to reviews.

MS Digital Solutions is not responsible for the content of reviews published by your customers on Google, nor for the consequences resulting from your responses to reviews, even if they were generated with AI assistance.

You agree to comply with Google's Terms of Service and Google Business Profile policies.

Data Retention and Deletion

If your subscription is terminated, your data will be handled as follows:

• Your account data will be deleted immediately after the end of the paid period

• Accounting data (invoices, payments) will be retained for 10 years in accordance with French legal obligations

• Anonymized analytical data may be retained for statistical purposes

For any request for early deletion of your data, please contact us at contact@msdigital.solutions.

Intellectual Property

The EasyReviews Application, its source code, design, brand, logo, and all elements that compose it are the exclusive property of MS Digital Solutions and are protected by French and international intellectual property laws.

These Terms do not grant you any intellectual property rights to the Service. You only receive a limited, non-exclusive, non-transferable, and revocable license to use the Service in accordance with these Terms.

You retain all rights to the content you create via the Service (review responses, SMS messages, etc.).

Service Warranty and Availability

EasyReviews is provided "as is" and "as available". MS Digital Solutions strives to keep the Service accessible 24/7, but does not guarantee uninterrupted availability.

We reserve the right to:

• Temporarily suspend the Service for maintenance, updates, or technical reasons

• Modify, improve, or discontinue certain Service features

• Fix bugs or security vulnerabilities

MS Digital Solutions disclaims all express or implied warranties regarding the reliability, accuracy, or completeness of the Service. We do not guarantee that the Service will be error-free or that results generated by AI will be appropriate for your needs.

Limitation of Liability

To the extent permitted by law, MS Digital Solutions shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from:

• Use or inability to use the Service

• Loss of data, profits, or revenue

• Errors or inaccuracies in AI-generated responses

• Service interruptions or technical malfunctions

• Actions by third parties (including Google) affecting your business profile

Our total liability to you for any damages shall in no case exceed the total amount of fees you paid for the Service in the past 12 months.

Modifications to Terms

MS Digital Solutions reserves the right to modify these Terms at any time. Any modification will be posted on this page with a new "Last updated" date.

In case of substantial modification, we will notify you by email at least 30 days before the new terms take effect.

Continued use of the Service after the modifications take effect constitutes your acceptance of the new Terms. If you do not accept the modifications, you must stop using the Service and cancel your subscription.

Termination

You may terminate your account at any time by canceling your subscription from your dashboard or by contacting us.

MS Digital Solutions reserves the right to suspend or terminate your account immediately and without notice in case of:

• Violation of these Terms

• Fraudulent or abusive use of the Service

• Non-payment of subscription fees

• Illegal activity or activity contrary to Google policies

In case of termination for violation of the Terms, no refund will be granted for the unused period.

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with French law.

Any dispute relating to the interpretation, execution, or termination of these Terms shall be subject to the exclusive jurisdiction of the courts of Grasse, France.

In accordance with Article L. 612-1 of the French Consumer Code, in case of a dispute with a consumer, mediation may be proposed before any legal action.

Contact

For any questions regarding these Terms of Service, please contact us:

MS Digital Solutions

32 Boulevard Emmanuel Rouquier

06130 Grasse, France

Email: contact@msdigital.solutions