SMS for Google Review Requests: Guide and Best Practices 2026
Why SMS is Effective for Requesting Reviews
Emails get lost in saturated inboxes, with an average open rate of only 20%.
Asking verbally takes time and can create awkwardness, especially in certain professional sectors.
Customers quickly forget to leave a review if you don't make it easy for them.
SMS has a 98% open rate, making it much more effective than any other channel.
An SMS with a clickable link allows the customer to leave their review immediately, in seconds.
How to Optimize Your SMS Review Requests
Send the SMS within 24 hours of service: This is when satisfaction is at its peak.
Personalize the message: Include your business name and ideally the customer's first name if possible.
Be brief and clear: An effective SMS is 2-3 sentences maximum with an obvious call to action.
Include a direct link: The customer should be able to leave their review with a single click, without having to search for your listing.
Respect GDPR: Make sure your customers have consented to receive communications from you.
EasyReviews: The SMS Solution for Google Reviews
One-Click SMS Sending
From the mobile or web app, send a review request SMS with one click. The message is automatically formatted and contains the link to your Google listing.
100 SMS Included Per Month
Your EasyReviews subscription includes 100 SMS per month. No per-unit billing, no surprises. If you need more, additional packs are available.
Sending History
View the history of all your sent SMS and identify which customers haven't left a review yet.
Perfect for Mobile Professionals
Tradespeople, real estate agents, healthcare professionals: send an SMS right after your service, directly from your phone.
